Head/Incharge

Muhammad Abdullah,

Introduction

Faisalabad Development Authority is performing its multi-dimensioned functions for the betterment of general public and development of the Faisalabad City. In this regard One Window Cell was established in 1997. This Cell has been working quite satisfactory, till the establishment of a new One Window Cell. And this FDA embarked upon a revolutionary era of a fully-automated operation and scheme of handling petitions/complaints.
Newly constructed state-of-the-art, semi-automated One Window Cell is established in the premises of Faisalabad Development Authority, The Mall Road Faisalabad.  In the best public interest, the capacity of officers/officials desk and public service counters are increased. The centrally air-condition hall has the capacity to accommodate more than hundred people. One Window Operation Cell has emerged as a trend-setter at FDA.

There are a number of departments in Faisalabad Development Authority Faisalabad public sector which are involved in the provision of services to citizens. Each department is providing one or more service using different set of processes which may be automated or manual. The Director General, FDA has issued directions to establish “One Window Counter”. The concept is to integrate all such services under one roof from where citizens could avail easy access to government services.

 OBJECTIVES

 

The main objectives of One Window Cell are given below:
i) To give the prompt and efficient service delivery to the public at one place
ii) To streamline public interaction with FDA office
iii) To reduce opportunities of fraud and corruption
iv) To redress the grievances of owners/applicants before/on given time frame
v) To reduce inconvenience and friction experienced by common people which moving the petitions
vi) To introduce a continuous and easy mechanism of monitoring, evaluation and supervision of officers/officials
vii) To provide speedy remedy to the applicants/owners.